The hotel is not responsible for damages or loss of vehicles or property inside the hotel area or at the hotel’s car park. The hotel is not responsible for the property in the room. Luggage is the responsibility of the customer unless it has been taken care of by the hotel. THE HOTEL'S RESPONSIBILITY FOR YOUR PROPERTY However, the price of the accommodation and the additional services ordered must be paid and a refund of the payment already made cannot be demanded.Ħ. Violation of these rules may result in immediate removal from the hotel. The hotel follows good manners and rules. CUSTOMER BEHAVIOR IN THE ACCOMMODATION BUSINESS The customer is then entitled to a full refund of the amount paid.ĥ. The hotel reserves the right to cancel the booking for compelling reasons. However, the hotel reserves the right to deduct the cost of processing the booking from the refundable amount. (The above percentages do not apply to group bookings).ĭeviations from the terms and conditions of the reservation are subject to cancellation at no cost, and any advance payments may be refunded if the cancellation is due to serious illness, serious accident, death or other unexpected and serious incident on the part of you or someone close to you. CANCELLATION AND NON-ARRIVAL AT THE HOTELĬancellations must be made in writing to refund when canceled less than 48 hours prior to check-in The room must be vacated by 11:00 on the day of departure, unless otherwise agreed via email at the time of booking.Ĥ. When staying, the names of all guests will be provided and will be recorded on the passenger report (according to official regulations for accommodation).Īccommodation is available from 15:00 on the day of arrival, unless otherwise agreed in email at the time of booking. The reservation is binding on the hotel once it has been confirmed in by e-mail. If the customer does not receive a booking confirmation, the booking has not been registered. The hotel reservation is always paid in advance. The hotel reserves the right to use special conditions that deviate from these conditions. These terms and conditions apply to individual accommodation bookings for individuals, unless a special agreement has been made and the terms and conditions of the priced product to be booked specify otherwise.
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